Return conditions – online sales

The Customer has a right of withdrawal which he can exercise within fourteen calendar days following the date of receipt or withdrawal of the Order. In the event that this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.

The Customer who exercises his right of withdrawal must return the items received within fourteen days of notification of his withdrawal, in their complete original packaging.

Bagatelle Shop will then refund the sums corresponding to the items purchased within fourteen days of receipt of the complete returned package (packaging, accessories, instructions, etc.), and in the original condition. Returned items must not have been worn, washed or stained.

Bagatelle Shop reserves the right to have the condition of the Items checked or appraised.

Return costs are the responsibility of the customer. Alternatively, the customer may obtain a refund or an exchange by going to the Bagatelle Shop store located at 18, rue Dicks L-1417 Luxembourg.

Return conditions – sale in store

Items purchased in store can be exchanged within one month of the date of purchase, excluding the sales period (period during which exchanges are possible within fifteen days).

Items purchased in store cannot be refunded.

Complaints – questions

The customer can address any complaints or questions to Bagatelle shop by:

- postal address: 18, rue Dicks L-1417 Luxembourg

- electronic to the address:

The customer must indicate in his complaint the reference and the date of the Order.